Phil Broadley

CodeClan

Jan 2023 - Apr 2023

Certificate of Completion

Professional Development Award in Software Development

IT Career Switch & Codecademy

Oct 2021 - Dec 2022

Full-stack Development Course

HNC in Chemical Sciences /

Aker Solutions Award

Sept 2015 - Sept 2016

University of Strathclyde, Glasgow

HNC in Chemical Sciences

Aker Solutions Award

HNC in Applied Science

Sept 2013 - June 2015

Glasgow Kelvin College, Glasgow

HNC in Applies Sciences

Higher Grades

2003-2009

St. Maurice's High, Glasgow

• Adv. Higher Geography
• Higher English
• Higher Mathematics
• Higher Technological Studies
• Higher Art & Design

Junior Software Developer

Jul 2023 - Present

RT Online Services, Paisley

• Developed responsive and user-friendly web interfaces using React.js, enhancing user engagement and improving overall site performance.
• Collaborated with cross-functional teams to implement front-end features for both internal company tools and public-facing websites, ensuring seamless integration of design concepts.
• Conducted thorough code reviews, identified and resolved bugs, and optimized codebase for speed and efficiency, contributing to the delivery of high-quality, error-free web applications.

Debt Management Front Line Leader - Executive Officer

Jan 2019 - Oct 2021

HMRC, Glasgow

• Managed Assistant Officers handling tax duties, promoting clear communication and teamwork.
• Conducted Quality Assurance checks, identified improvement areas, and provided targeted coaching to enhance colleague skills.
• Handled complex HR cases (occupational health, attendance, behaviour).
• Deputised as Operational Lead during office regionalisation, overseeing 100+ individuals, liaising with senior management and ensuring effective delegation and communication.

Debt Resolution Advisor - Assistant Officer

Sept 2017 - Jan 2019

HMRC, Glasgow

• Negotiated and conducted fact-finding to resolve customer issues.
• Educated customers on future compliance and relevant legalities, enhancing their understanding.
• Demonstrated professionalism and adaptability in handling escalated cases and vulnerable customers.
• Mentored and facilitated the upskilling of new team members through call listening, shadowing, and coaching, resulting in timely improvement in performance.

Customer Service Assistant

June 2008 - Aug 2017

Tesco .Ltd , Glasgow

• Experienced Retail Customer Assistant with over 9 years of expertise in merchandising, stocking, customer relations, compliance, and inventory management.